NK Motor Group Complaints Procedure

At NK Motor Group, we are committed to providing exceptional service to our customers. However, we understand that sometimes things may not go as planned.

If you have a complaint, we are dedicated to resolving it fairly, transparently, and efficiently.

If in the event that you are unhappy with our service, the first point of contact would be towards the relative department manager, if you are unhappy with the resolution or response please do not hesitate to contact our dealer principal:

Simon Murdock

- 07949277375

Simon.murdock@nkmotors.com

If your complaint or dissatisfaction is in relation to Regulated Finance and/or General Insurance

products, you can contact below:

ITC Compliance Ltd,

3 Monarch Court

Emersons Green

Bristol

BS16 7FH

Telephone: 0117 440 3700

Email: complaints@itccompliance.co.uk

If you are still dissatisfied

If you wish to pursue your complaint further, you can contact the Financial Ombudsman Service

within six months of receiving a final response. They shall conduct an independent review of your

complaint to establish if it should be upheld or rejected. The Financial Ombudsman Service is there to

act as impartial adjudicator and is responsible to the Financial Conduct Authority. You can find out

more about the service by contacting:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Tel: 0300 123 9123.

Website: www.financial-ombudsman.org.uk

Company Info

N K Motors Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required

VAT Number: 789872933

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NK Motor Group Complaints Procedure